Privacy Policy

1. Introduction

GuzoRide ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and ride-hailing services in Ethiopia.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Phone Number: Required for account creation and OTP authentication (Ethiopia phone numbers only)
• Email Address: Optional email address for notifications and account recovery
• Location Data: We collect your location data to find nearby drivers, provide accurate ride services, track rides in real-time, and calculate distances and fares
• Payment Information: Payment method preferences (cash or Telebirr mobile money)
• Ride History: Information about your past rides, including pickup and drop-off locations, times, and fares

Automatically Collected Information

When you use our app, we may automatically collect:

• Device information (model, operating system, unique device identifiers)
• IP address and network information
• App usage data and interactions
• Crash reports and performance data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our ride-hailing services
• Connect you with verified drivers in your area
• Process ride requests and facilitate payments
• Send you ride confirmations, updates, and important service notifications
• Verify your identity through OTP authentication
• Calculate accurate fares based on distance and time
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues, fraud, and security threats
• Comply with legal obligations and enforce our terms
• Send you promotional offers and updates (with your consent)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Drivers: We share your pickup location, destination, and contact information with assigned drivers to facilitate your ride
• Service Providers: We may share information with third-party service providers who perform services on our behalf (payment processing, SMS delivery, analytics, mapping services)
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests from authorities in Ethiopia
• Safety and Security: We may share information to protect the safety of users, drivers, and the public
• Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets
• With Your Consent: We may share information with your explicit consent

5. Location Data

Location data is essential for our ride-hailing service. We collect your location:

• When you request a ride (to find nearby drivers)
• During active rides (to track the trip and ensure safety)
• When you set pickup or drop-off locations

You can control location permissions through your device settings, but this may limit our ability to provide ride services.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure authentication, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and receive a copy of your personal information
• Update or correct inaccurate information in your account
• Request deletion of your account and personal information
• Opt-out of marketing communications
• Control location sharing through device settings
• Request a copy of your ride history

To exercise these rights, please contact us at info@guzoride.com

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Ride history may be retained for safety, security, and customer support purposes. When we no longer need your information, we will securely delete or anonymize it.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: info@guzoride.com

Website: guzoride.com

Phone: +251 911 234 567